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How bos128 Handles Your Personal Data

This Privacy Policy sets out exactly what data we collect when you open an account, deposit via DANA, OVO, or GoPay, and use our lobby — and how we keep that data secure.

Account data protectionDANA, OVO, GoPay wallet privacyCookie and device data clarityYour right to access or delete dataIndonesia-region coverage
bos128 How bos128 Handles Your Personal Data
REACH US DIRECTLY

How to Contact Us About Your Privacy

If you have a question about how we store your data, want to update your wallet details, or need to submit a data access request, our support team handles privacy queries through the channels below. For account-linked wallet changes — switching your registered OVO number or updating your DANA account — our team will ask you to verify your identity before making any changes, which keeps your account secure.

Live Chat Support Reach our support team through the live chat window in your account dashboard. We handle privacy queries, account data questions, and wallet verification requests there.
Email Privacy Request Send a formal data access or deletion request to our support email. Include your registered phone number and the wallet — DANA, OVO, or GoPay — linked to your account.
Account Help Centre Our Help Centre covers how to update your personal details, how we handle your payment data, and how long we retain account records under applicable local requirements.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply SSL encryption to every connection between your device and our platform, covering everything from login to the moment your GoPay deposit confirms. Beyond encryption, we follow internal data-handling rules that limit which staff can access your account records and for what purpose. Here is how we approach each part of your data lifecycle.

Cookie and Tracking Data

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences in your browser settings at any time without losing your account access.

Account Security Practices

Every login triggers an OTP sent to your registered phone. If we detect an unfamiliar device or IP address, we may ask for an additional verification step before granting access to your wallet or account history.

Data Retention and Deletion

We keep account and transaction records for the period required by applicable regulations in your region. Once that period passes and your account is closed, we delete personal identifiers from active systems.

Third-Party Payment Processors

To clear DANA, OVO, and GoPay transactions, we pass the minimum necessary data to the relevant payment processor. Each processor operates under a data-sharing agreement that restricts use of your information to that transaction only.

Common Questions About Your Privacy at bos128

These are the questions we get asked most often about data, account privacy, and your rights. If your question is not here, live chat is the fastest path to a direct answer from our team.

We collect your name, email, phone number, and the e-wallet identifier you register — your DANA, OVO, or GoPay number. We also record your IP address and device type automatically when you log in.

We share wallet identifiers only with the payment processor handling your transaction. That processor cannot use your data for any other purpose, and we do not sell wallet details to advertisers or data brokers.

Send a request to our support email or open a live chat. Include your registered phone number to verify your identity. We will compile and send your data within the timeframe required by applicable local law.

Yes. Submit a deletion request through live chat or email. We will close your account and remove personal identifiers from active systems, keeping only what local regulations require us to retain for a set period.

We use session cookies for login continuity and analytics cookies to see which sections of the platform you visit. You can block or clear cookies in your browser settings; session cookies are needed to stay logged in.

Once your GoPay deposit confirms, the transaction reference is stored in your account history for record-keeping. The full payment processor log is held for the retention period required by applicable regulations, then purged.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.